Technical Support
Ultimate Solutions provides professional, 24/7 technical support services to help clients reach operational excellence. Our support team is made up of highly-skilled experts in software, computer engineering, and accounting systems deployment, helping you maintain maximum efficiency, profitability, and service availability.
Clients may request technical support for different reasons. Below are some of the most common reasons why clients may seek technical help:
Adjust and make changes to the existing systems to meet business needs.
Inability to understand or use the system instructions properly.
Facing problems due to system malfunction, improper use, or external factors.
Learn about the latest system updates and versions.
Technical Support Cost:
We offer completely-free technical support during the first year of deployment. After the first year, only clients who have not renewed their annual maintenance contract will be charged for technical support services.
Technical Support Visits:
Upon the client's request, one of Ultimate Solutions' experts can visit the client's premises to examine the current systems. After evaluating the existing system, our expert takes the needed action, offers technical instructions to users, listens to the client's needs and expectations, and submits a report about the details of the visit to the higher management.
